If you haven’t noticed the theme for the month yet, I’m talking all about virtual assisting and the steps that you should take to make sure you are successful. I’ve talked about referrals and getting your client to pay on time, but what if you need to say goodbye to a difficult client? Well, I’ve got you covered there too.
Fulfill Your End Of The Contract
Even if you are saying goodbye to a difficult client, it is still important to fulfill your end of the contract. Don’t just drop everything and say goodbye. Finish the work that you were supposed to finish (within reason), and fill out an operation manual if you can.
If your client always makes things difficult for you, it may be tempting to do the same thing to them. DON’T DO IT. Under no circumstance should you ever stoop that low, even if you think it will make you feel better. Follow your contract, do what you need to do, and then you can move on to the next step.
Communicate That You Are Ending The Relationship
While I prefer doing this method via phone, you could also meet with your client face to face or send them a well thought out email. I choose phone because none of my clients live near me, but I’ve done so via email as well. Saying goodbye to a difficult client isn’t fun for anyone, but it’s common courtesy to give them a heads up vs. disappearing.